Confidential Business Survey

A Confidential Business Survey consists of four steps.

The "Diagnosis" is step one. Think of the diagnosis as similar to a doctor caring for a patient.  A visit starts with an interview and an examination, the purpose of which is to identify existing problems that become the basis for prescribing steps the patient can take to return to full health.  In our context, the diagnosis is important for two reasons: 1) the analyst and the client collaboratively agree on the "vital few" issues that, if addressed excellently, would achieve stated goals, 2) the client and King Profit Performance learn how to work together to achieve the desired end.

The importance of the initial step cannot be overstated.  As in all Quality issues, projects started poorly have a high probability of failure.  As a precaution and at the completion of the oral report that ends step one, the client can exercise the Guarantee (terms of which can be found on the home page).  KPP will decline cases in which the analyst doesn't believe that the client will receive $3 or more in return for every $1 invested.  As only a client can control change within their environment, KPP will also decline cases where clients are too busy or can't commit to seeing interventions to fruition.

The second step is to agree on a short written summary of the "Objective and Scope of the Project."

The third step "Implementation", is when preparatory and actual steps are taken to introduce revised work practices into the organization and people learn their new roles.

The fourth step "What Good Results Looks Like", includes the client being knowledgeable and in control.  Employees have "bought in" and are implementing.  The client Leader-Manager's goals are being achieved.

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